Please arrive at least 10 minutes before your scheduled appointment time in order to ensure a full massage session. You may cancel your appointment without charge up to 24 hours preceding your appointment. Same day cancellations with less than 3 hours notice will be charged full price of the scheduled service price. Same day cancellation with 3 hours notice will be charged 50% of the scheduled service price. If you do not call to cancel your appointment or do not show up for your scheduled appointment, you will be charged full price for the scheduled service. If you are not satisfied with your therapist, please notify us within 15 minutes of your session.